Level 2 Award in 
Communicating Effectively

3 hour


3 year certificate

Up to 14 people


all inclusive

Course Factsheet

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Who is it for?

This award is designed for learners that require a good understanding of the importance of communication with patients, clients and with colleagues and families. The course will cover all the main forms of communication that workers require to communicate effectively with the people they support.

Course Content

  • Verbal Communication

  • Non-Verbal Communication

  • Body Language and Behaviours

  • Identifying Barriers 

  • Solutions for Barriers

  • Person Centred Plan

  • Building Rapport

  • Confidentiality


  • Multiple choice question paper

Learning Options

The following learning options are available for this course:​

  • Facebook
  • Twitter

Registered in England and Wales - Company number 07780419

Action Point Training & Consultancy Ltd
The Barn Business Centre

36 High Street
WR10 1DP

0330 133 2165